This document sets out our policy for managing your personal information and is referred to as our Privacy Policy. 

In this Privacy Policy, “we” and “us” refers to Lablogic Pty Ltd and “you” refers to any individual about whom we collect personal information. 

What information do we collect about you?

We may obtain personal information about you when you visit our website and when you contact us or interact with us in some other way. 

You may provide us with basic information such as your name, date of birth, phone number, postal address and email address.  

We may also collect additional personal information that you provide to us, or authorise us to collect, as part of your interactions and transactions with us. 

If you make a payment to us electronically (for example by credit card, debit card, electronic transfer or direct debit) we may use your personal information to process that payment, but we will not store your payment details unless you give us permission to do so.  If you are entering any payment or credit card information on the internet, you should confirm that the page is secured (padlock symbol in your browser) before entering any information. We make every effort possible to make your transactions within our site as secure and safe as possible for you. 

If you elect to pay using a third-party platform such as Stripe or another platform, your purchase will be processed externally by that third party, and you should refer to their privacy policies to understand what information they collect and how they treat your personal information.

How do we collect your personal information? 

Direct interactions: We collect information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, interact on our social media pages, enter a competition, use a contact form, subscribe to a service or newsletter, use any other features of our website, telephone us or send us an email and when we provide our products or services to you.  We may also collect personal information about you from other sources, such as third parties such as data brokers or referral sources.

Automated technologies or interactions: We use cookies, web analytics tools (including Google Analytics) and similar tracking technologies to track the activity on our website, for better targeting advertisements and for marketing purposes. Cookies are digital identifiers that are stored on your computer.  We may collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and third-party websites as well as accessing cookies stored on your computer that were created by third parties. It is possible that you may be either directly or indirectly identifiable from this information. To find out how Google Analytics processes your data please refer to their privacy policy here: www.google.com/policies/privacy/partners/.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Why do we collect and use your personal information? 

We collect personal information as reasonably necessary to carry out our business, which may include (but is not limited to); 

• delivery of our products and services; 
• contacting and communicating with you including responding to queries, complaints and feedback from you; 
• providing after-sale customer service;  
• to personalise customer service and ensure the proper functioning of our website, our business and operations;
• to assist us with marketing, product and service development and research requirements; 
• to improve and/or manage our relationship with you; or
• to send periodic emails and/or advertising and marketing our products and services.

Campaign Data

Our customers may send us certain information and data for the purposes of us providing our products and services (Campaign Data). Although Campaign Data would not normally be expected to include significant amounts of personal information, we take our obligations with respect to any information you send us (including personal information and Campaign Data) seriously. As such, we would not intentionally disclose any Campaign Data to any third party (including any information you send us about yourself, your organisation or your organisation’s clients or customers) in the absence of a legal right or consent to do so. 

The remainder of this Privacy Policy relates to the collection, use and disclosure of personal information.

Who do we disclose your personal information to?

When we have been provided with your personal information (whether as a result of a provision of Campaign Data or otherwise), the narrow circumstances in which we may disclose personal information are as follows:

• We may disclose personal information to third parties who we engage to help run our business, or as necessary to provide the service or product that you have requested. 
• From time to time we may need to disclose personal information where the law requires us to do so.
• If there is a change of control in our business (for example a sale of the business) your personal information could be disclosed to a potential purchaser under a confidentiality agreement. 
• We may share your personal information with related and affiliated companies located in Australia.. 
• We may use and disclose your personal information for other purposes explained at the time of collection with your consent.

We do not sell, trade, or rent personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. 

Do we use your personal information in any automated computer systems such as AI systems?

Our business involves proprietary software algorithms and the use of a large language model (System). We use the System to process information, produce generative artificial intelligence outputs, merge the output of our algorithm with specific brief requirements of customers and provide products and services. As such, certain personal information may be inputted for processing by the System and certain personal information may be contained in the output provided by the System. All inputted data and output data, whether personal information or not, is strictly prohibited from being accessed, used or otherwise available to any third party. For example, any information inputted into or generated by the large language model is not permitted to be used for any other purpose other than the specific customer to whom it relates and is not permitted to be used for training the model. 

The primary purpose of using our System is not to process, infer or create personal information. The primary purpose of using our System is to provide services that are related to non-personal information. 

Do we use or disclose your personal information for direct marketing?

We may use or disclose personal information (other than sensitive information) collected from you for the purpose of our direct marketing to you, including but not limited to marketing campaigns by post, email, SMS, telemarketing and social media (Direct Marketing Communications) where you would reasonably expect the information to be used or disclosed for this purpose.

We collect your personal information from you directly for the purpose of direct marketing unless it is unreasonable or impracticable to do so. Where we obtain information from third parties we require them to confirm that your personal information has been lawfully collected and that you have consented to it being shared and used for direct marketing purposes.

We may use or disclose personal information (other than Sensitive Information) collected in other circumstances, for the purpose of direct marketing subject to, and in accordance with, the law. This may involve obtaining your additional consent where practicable.  

If at any time you do not wish to receive any further Direct Marketing Communications, you may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us – you will find the details at the end of this document.

If you opt-out of receiving our Direct Marketing Communications, we may still contact you in relation to our ongoing relationship with you. 

Do we disclose your personal information overseas?

We will not transfer your personal information outside of Australia. 

Can you deal with us anonymously or use a pseudonym?

Providing us with your personal information is optional and you may be able to remain anonymous or use a pseudonym when interacting with us. However, it may not always be possible for this to occur especially if we are providing you with products or services. We will inform you if you are unable to remain anonymous or use a pseudonym when dealing with us.

How do we hold your information?

We maintain physical, electronic and managerial security to safeguard and secure your personal information.  These security measures are designed to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password and transaction information that you have provided and/or that we have stored. Sensitive and private data exchange happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

To the extent permitted by law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection. While we have designed our systems to for security, we cannot guarantee the security of any information you send us before it is received in our systems (including any information you send us over the internet) and therefore, the transmission and exchange of information before it reaches our systems is carried out at your own risk.

Legislation requires us to notify you and take other steps if we learn that there has been a notifiable data breach that has or may involve your personal information.

Links

The website may contain links to third-party websites. We do not have any control over and are not responsible for the content or privacy practices of websites that are linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.

How can you access or seek correction of your personal information?

Please let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information (such as your name or address).  You can request access to any personal information relating to you which we hold. You can also request that we correct information if it is inaccurate or incomplete.

See the contact details at the end of this document if you wish to access or correct any personal information we have about you. 

What if you have a complaint?

You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled using the contact details at the end of this document. If you make a complaint to us we will explain the different stages of the process to you,      this will vary depending on the nature of your complaint.

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

Changes to this Privacy Policy

We will review this policy regularly and we may update it from time to time. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact us?

Our contact details are: